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Privacy Policy

We Value Your Privacy

At Wilde First Aid we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the data you provide when registering for our courses, accessing our website, or communicating with us.

We strive to handle your information responsibly and transparently, in accordance with applicable data protection laws. By using our services, you agree to the practices described in this policy.

Please read the following carefully to understand how we manage your personal data and your rights regarding your information.

Privacy Policy 

1. Who We Are

Wilde First Aid Training is an approved training provider delivering accredited first aid qualifications. We are required to collect, process, and share learner data with our awarding body, Qualsafe Awards, for the purpose of qualification delivery and certification.

 

2. What Information We Collect

We collect personal data from learners and clients as part of our course registration and delivery process. This may include:

  • Name, address, and contact details

  • Date of birth

  • Ethnicity (for monitoring purposes)

  • Emergency contact information

  • Course details and assessment outcomes

  • Consent forms (for learners under the age of 16)

 

3. Why We Collect Your Data

We collect and process your data for the following reasons:

  • To register you for a qualification with the awarding body

  • To issue certificates and maintain training records

  • To comply with awarding body and regulatory requirements

  • To communicate essential course and qualification information

  • To monitor and improve equality, diversity, and inclusion in qualifications

  • To respond to your enquiries or requests

Your data is shared securely with Qualsafe Awards solely for the purposes outlined above.

 

4. Legal Basis for Processing

We process your data under one or more of the following lawful bases:

  • Contractual necessity: To deliver training and certification services

  • Legal obligation: To comply with regulatory and awarding body requirements

  • Legitimate interests: For quality assurance, internal administration, and improvement

  • Consent: For certain optional uses, such as marketing (if applicable)

 

5. Data Security

We take data security seriously and implement appropriate technical and organisational measures to protect your data, including:

  • Password-protected computers and user accounts

  • Locked storage for physical records

  • Antivirus and encryption software

  • Secure submission and access via the Qualsafe Awards online portal

Access to your personal data is restricted to authorised individuals only.

 

6. Data Retention

We retain your data only as long as necessary:

  • Course records and learner data are retained in line with Qualsafe Awards’ retention policy, currently 5 years.

  • We regularly review stored data and securely dispose of it when no longer needed.

 

7. Data Destruction

When data is no longer required, we ensure its safe and confidential destruction:

  • Paper records are securely shredded

  • Digital files are deleted or anonymised (pseudonymised)

  • We never retain data beyond what is required for regulatory compliance

 

8. Your Rights

You have the following rights under data protection law:

  • Right to be informed about how your data is used

  • Right of access to the data we hold about you

  • Right to rectification if your data is inaccurate or incomplete

  • Right to erasure (“right to be forgotten”)

  • Right to restrict processing under certain circumstances

  • Right to data portability

  • Right to object to certain types of processing

  • Rights related to automated decision-making and profiling

To exercise any of these rights, please contact us at:
thefirstaider@hotmail.com

 

9. Children’s Data

For learners under the age of 16, we require parental or guardian consent before collecting or processing their personal data. The awarding body (Qualsafe Awards) maintains records of this consent through the registration process.

 

10. Data Breaches

If you believe your data has been misused or a breach has occurred, please contact:

Lee Wilde-Sambrook, Centre Manager
 thefirstaider@hotmail.com

We aim to investigate and respond to any breach reports within 15 working days. You may also contact Qualsafe Awards or the Information Commissioner's Office (ICO) if you are not satisfied with our response.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

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